As an organisation committed to promoting safe and inclusive workplaces, we recognize the
importance of implementing robust remedial actions to ensure the well-being and dignity of
all employees, both direct and indirect.
The Group compliance team categories all non–compliances within the manufacturing
supply chain using our internal “Identify Act & Resolve (IAR)” methodology. It is important
to Identify the root cause of the issues highlighted so that appropriate Action can be taken
with the factory. Understanding the cause and effect of the issues results in the Resolution
of these issues.
Identify
It is important to understand the problems and challenges. By analysing data and talking to
stakeholders we can begin to understand the root cause of the non-compliances.
We look to identify trends and habitual patterns of behaviour, which can occur within country
and culture. There are common non-compliances that may be a contributor to ‘forced
labour’. The management may not realise the cause and effect on workers certain actions
may incur.
Grouping non-compliances into issue type categories and classifying them according to
severity, allows us to understand the cause. This provides clarity for all parties to work
together and implement solutions that work for both business and workers.
Act
This stage involves developing action plans with those who are responsible for the
implementation, in a clear and manageable format. Collaboration is vital to continued
success. Through continuous learning by stakeholders, this creates an environment of
shared goals, peer learnings and best practice, whilst building better relationships resulting
in improved behaviours. To agree a detailed workable plan for implementing actions. It is
important to be clear and unambiguous, defining clear responsibilities and timelines, whilst
understanding the resource required which may be financial.
Resolve
It is important to continuously monitor the implementation process to ensure it is progressing
as planned. Be prepared to adjust plans, if necessary, to address any unforeseen issues.
After implementation, it is important to evaluate the results and determine that the solution
effectively resolved the problem. Taking these learnings may require adaption in different
countries where laws and root causes may differ.
Non- compliances Split into Issue Type
Non-compliances Split into Root Causes